GDPR POLICY.

GDPR Privacy Policy

Effective Date: 19/03/2025
 Company Name: You Know Who Digital LTD
 Company Registration Number: 16297763
 Registered Office Address: You Know Who Digital LTD,  International House 61 Mosley Street, Manchester, United Kingdom, M2 3HZ

1. Introduction

At You Know Who Digital LTD ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

By using our services or interacting with our website, you consent to the practices described in this policy.

2. What Personal Data We Collect

We collect the following types of personal data from individuals when they interact with our website, use our services, or communicate with us:

• Contact Information: Name, email address, phone number, business name, and job title.
• Billing Information: Payment details (credit/debit card information, billing address).
• Technical Information: IP address, browser type, and device information when you visit our website.
• Marketing Data: Preferences in receiving marketing communications from us.
• Communication Data: Any information you provide when contacting us via email, chat, or other communication channels.

We may also collect data about your interactions with our website through cookies or similar technologies (see our Cookie Policy).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Services: To deliver digital marketing services
• To Communicate: To send updates, respond to queries, and provide customer support.
• To Process Payments: To manage invoicing and payment transactions.
• To Improve Services: To analyse and improve the user experience on our website and services.
• Marketing Communications: If you have opted in, to send promotional emails, newsletters, or updates about our services.
• Legal and Regulatory Compliance: To comply with legal obligations, such as tax reporting, and to defend legal claims.

4. Legal Basis for Processing Your Personal Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

• Consent: When you provide your explicit consent for specific purposes (e.g., subscribing to our newsletter).
• Contractual Necessity: For fulfilling a contract or agreement with you (e.g., providing digital marketing services).
• Legitimate Interests: To pursue our legitimate interests in business operations (e.g., improving services, sending service-related communications).
• Legal Obligation: To comply with legal and regulatory requirements (e.g., tax laws).

5. Sharing Your Personal Data

We will never sell, rent, or trade your personal data to third parties. However, we may share your personal data with trusted third parties in the following circumstances:

• Service Providers: We may share your data with third-party service providers, such as payment processors, email marketing platforms, or hosting services, to help us deliver our services.
• Legal Requirements: If required by law or to protect our legal rights, we may disclose your personal data to regulatory authorities or law enforcement.
• Business Transfers: In the event of a business merger, acquisition, or sale, personal data may be transferred as part of the transaction.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law or contractual obligations. After that, your personal data will be securely deleted or anonymised.

• Client Data: Retained for as long as necessary to perform our contract and provide ongoing support.
• Marketing Data: Retained until you unsubscribe or request removal from our marketing communications.

7. Your Data Protection Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit how we process your personal data.
• Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
• Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

8. Security of Your Personal Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or destruction. These measures include encryption, access controls, regular security assessments, and employee training.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about how you interact with our website and services. Cookies help us improve user experience, analyse traffic, and provide personalised content.

For more details, please refer to our Cookie Policy.

10. International Transfers of Personal Data

As a UK-based company, we do not transfer personal data outside of the European Economic Area (EEA) unless necessary for specific services. If personal data is transferred outside of the EEA, we will ensure that appropriate safeguards are in place, such as using standard contractual clauses approved by the European Commission.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website and update the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

You Know Who Digital LTD
International House 61 Mosley Street, Manchester, United Kingdom, M2 3HZ
Email: ClientServices@YouKnowWhoDigital.com

Phone: 07742257466

WhatsApp: 07742257466