TERMS AND CONDITIONS.

Terms and Conditions

Effective Date: 19/03/25

You Know Who Digital LTD ("we," "us," "our") provides digital marketing services through our website located at [Your Website URL] ("Site"). By accessing or using this Site, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions, as well as any additional policies or guidelines provided on the Site.

If you do not agree with these Terms and Conditions, please refrain from using our services.

1. General Information

1.1 Company Information:
You Know Who Digital LTD is a company registered in the United Kingdom, with a registered office at International House 61 Mosley Street, Manchester, United Kingdom, M2 3HZ.

1.2 Services Provided:
We offer a variety of digital marketing services, including but not limited to search engine optimization (SEO), social media marketing, paid media, content marketing, crisis communication, brand partnerships/influencer marketing and branding, marketing consultancy, content creation, training and development in all the listed services.

2. Client Responsibilities

2.1 Accurate Information:
You agree to provide accurate, up-to-date, and complete information regarding your business and marketing goals. You acknowledge that failure to provide accurate information may result in delays or unsatisfactory results.

2.2 Cooperation:
You agree to cooperate fully with us, including but not limited to responding promptly to requests for information, feedback, or approval of materials. Any non response or approval of work which delays the delivery or impacts the results we can deliver will not be taken into consideration when agreeing payments.

2.3 Intellectual Property:
You confirm that all content provided to us (including images, logos, text, etc.) is either owned by you or licensed to you for the purposes of the services provided.

3. Services and Deliverables

3.1 Scope of Work:
Each project or campaign will be defined by a separate agreement or statement of work (SOW) outlining the specific services, timelines, and deliverables. These agreements will be binding once signed by both parties.

3.2 Changes to Scope:
Any changes or additional work outside the agreed scope may incur additional fees. Any such changes will require mutual written approval and an agreement which will come in the form of signed or notice of intent via email or any written communication.

3.3 Service Availability:
We will make reasonable efforts to provide continuous access to our services; however, we do not guarantee that our services will be uninterrupted or error-free. We are not liable for any downtime or interruptions in service.

4. Fees and Payment

4.1 Payment Terms:
The fees for our services will be outlined in a separate agreement or statement of work. Unless otherwise agreed, payment for services is due upon receipt of an invoice.

4.2 Late Payments:
If payments are not made by the due date, we reserve the right to suspend services until payment is received. We may also charge interest on late payments at the rate of 10% per month.

4.3 Taxes:
You are responsible for any taxes, levies, or duties imposed by any governmental authority in connection with the services provided by us, including but not limited to VAT.

5. Confidentiality and Privacy

5.1 Confidential Information:
Both parties agree to keep all confidential information, whether written, oral, or in electronic form, confidential and not to disclose it to third parties without prior written consent, except as required by law.

5.2 Privacy Policy:
We take your privacy seriously. For details on how we collect, use, and protect your personal information, please refer to our [Privacy Policy], which is incorporated into these Terms and Conditions.

6. Intellectual Property Rights

6.1 Ownership of Materials:
All intellectual property rights in the content, designs, and materials produced by us during the course of our work remain the property of You Know Who Digital LTD unless otherwise agreed in writing. Upon full payment for services, ownership of the final deliverables may transfer to you, subject to any restrictions outlined in the agreement.

6.2 License to Use:
You are granted a non-exclusive, non-transferable license to use the deliverables provided by us solely for the purpose outlined in the statement of work, additional time of use can be granted but is subject to the length of agreement negotiated.

7. Limitation of Liability

7.1 No Guarantee of Results:
While we make every effort to deliver high-quality services, we do not guarantee specific outcomes, such as ranking positions, traffic volumes, or sales increases. Results may vary depending on multiple factors beyond our control. Each arrangement is subject to services delivered and we will be measured by the outcomes and KPI’s set for each service which is listed in your contract.

7.2 Liability:
To the fullest extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms and Conditions will be limited to the amount paid by you for the services giving rise to the claim in the 12-month period preceding the event giving rise to the claim.

8. Termination

8.1 Termination by You:
You may terminate your engagement with us by providing written notice. If services are terminated before completion, you will be responsible for payment for any work completed up until the termination date. All contracts are subject to a minimum 30 day notice period all contracts that go beyond three months are subject to a 90 day notice period.

8.2 Termination by Us:
We reserve the right to terminate the agreement if you breach these Terms and Conditions or fail to provide the necessary information, feedback, or cooperation to enable us to complete the work. Termination by us will result in the agreed party being subject to payment of the full term of the contract.

8.3 Effect of Termination:
Upon termination, any outstanding payments become immediately due, and we may retain or remove access to the deliverables, as applicable.

9. Indemnification

You agree to indemnify, defend, and hold harmless You Know Who Digital LTD, its officers, employees, agents, and contractors from any and all claims, damages, losses, liabilities, and expenses arising from your use of the services or violation of these Terms and Conditions.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms and Conditions from time to time by posting an updated version on the Site. The date of the latest revision will be indicated at the top of this page. By continuing to use our services after such changes, you agree to be bound by the updated Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

You Know Who Digital LTD
International House 61 Mosley Street, Manchester, United Kingdom, M2 3HZ
Email: ClientServices@YouKnowWhoDigital.com

Phone: 07742257466

WhatsApp: 07742257466